LivePerson

LivePerson provides an AI platform that allows brands to automate their customer experiences, leading to better engagement and results. The platform offers a range of products and services to help businesses optimize their customer interactions and drive growth.

Key Features

• Conversational Cloud: This feature offers personalized digital experiences by identifying customer intent.
• Generative AI: This new feature allows businesses to leverage large language models for growth and responsible, safe AI.
• Voice AI: This new feature enables seamless customer experiences across voice and messaging, powered by generative AI.
• Conversational Intelligence & Insights: This feature helps improve customer engagement and agent performance by providing critical data and insights.
• AI Chatbot Toolset: This toolset helps businesses start better conversations with a superior AI chatbot.

Solutions By Industry

• Financial Services: Secure messaging and proactive engagement.
• Retail: Transformation of the end-to-end customer shopping experience.
• Telco & Cable: Management of customer journey to maximize retention and minimize costs.
• Travel & Hospitality: Real-time assistance for travelers.
• Automotive: Improvement of car shopping, ownership, and maintenance experiences.

Solutions By Use Case

• Customer Service: Personalized service at scale.
• Conversational Commerce: Simplified commerce experience with unified messaging and voice.
• B2B Sales & Marketing: More deals closed without growing sales and marketing headcount.
• ITSM: Streamlined IT service management and boosted productivity.

Services

• Professional Services: Assistance in starting the conversational journey.
• Technical Support: 24/7 support.

Partnerships

LivePerson offers an opportunity for partnerships, with a directory to find partners by type, certification, vertical, and region. There is also a portal for partner login and access to partnership tools and assets.

Resources

LivePerson provides a range of resources including an AI Hub, Resource Library, Customer Stories, News, Blog, Events, Podcasts, and Webinars..

Company Information

LivePerson has been recognized as the #1 Most Innovative AI Company in the world by Fast Company. They are committed to inclusion, with a focus on their values, leadership, and investor relations.