Interactions

Interactions LLC offers Intelligent Virtual Assistants (IVA) that combine artificial intelligence and human understanding to enhance the communication between businesses and consumers.

Features

• Breakthrough Conversational AI: Allows customers to communicate naturally without being confined to menu trees and IVRs.
• Human Levels of Understanding: The technology comprehends and communicates at a human level, enabling customers to speak or type naturally.
• Proven at Scale: The IVA has been tested to handle billions of secure and compliant interactions annually.
• Success-Based Business Model: The payment is only required if the IVA works successfully.

Use Cases

• Increase Customer Engagement: The IVA helps engage customers across different channels throughout their journey.
• Improve Customer Satisfaction: The IVA makes customer experience efficient and effortless, helping brands improve customer satisfaction and NPS.
• Decrease Operational Expense: The IVA handles complex, repetitive parts of the transaction, reducing average handle time and improving first call resolution.
• Eliminate Agent Churn: The IVA works hand in hand with your agents to complete tasks, making them feel valued and empowered.
• Elevate Agent Value: The IVA takes over repetitive, mundane transactions, allowing agents to focus on revenue-generating tasks that require their expertise.
• Reduce Operational Risk: The IVA is a fully managed cloud-based solution, ensuring security, compliance, and speedy deployment.

Pricing

Interactions LLC operates on a success-based business model. This means that customers only pay if the IVA works successfully. To calculate potential savings from using their Intelligent Virtual Assistant, Interactions LLC provides an IVA Savings Calculator on their website.

Additional Resources

Interactions LLC offers a variety of resources such as whitepapers, eBooks, and videos that provide more information on their technology and its benefits. For instance, their whitepaper on “Why Conversational AI Is Key to Customer Service in the Customer Experience Era” and their video on “Adaptive Understanding” can be useful for potential customers seeking to understand more about their offerings.