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Description

Collab.com Features

Collab provides next generation Cloud Contact Center powered by AI to over 600+ customers in 70+ countries. Collab delivers Digital Transformation to businesses for +15 years, alongside a solid network of partners

Omnichannel management of voice, video, e-mail, instant messaging and social media in the same interface

  • WebRTC based, available in any browser
  • Self-service via IVR and Bots
  • Advanced Reporting features in real time
  • Quality monitoring with Speech Analytics
  • Voice & Screen Recording
  • Intelligent routing

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