Capacity

Capacity is an AI-powered support automation platform that connects your entire tech stack to automate repetitive support tasks, answer questions, and build solutions to any business challenge.

Key Features:

• Knowledge Base + Articles: Empower agents and answer FAQs.
• Chatbots + Helpdesk: AI self-service with human escalation.
• Workflows + Automations: Automate your key processes.
• SMS + Livechat: Instantly reach people where they are.
• Dev Platform + Apps: Easily integrate with your apps.

Use Cases:

• Teams: Contact Centers, HR & Ops, Customer Support, IT Support, Sales & Marketing
• Industries: Insurance, Banking, Education, Mortgage, Software, Senior Living

Company Information: Capacity was founded in 2017 by David Karandish and Chris Sims, and is part of the Equity.com incubator. The company is headquartered in St. Louis.

The platform is trusted by over 1900 customers and has a rating of 4.8 out of 5 on G2. It is compliant with SOC II, HIPAA, GDPR, CCPA, and FERPA regulations, making it secure for both small and big brands.

Additional Resources: The website offers a range of resources including guides on various topics (AI and Automation in Higher Education, AI and Automation in Mortgage, Chatbots, Cloud Storage, Customer Experience, Digital Transformation, Employee Experience, Enterprise AI, Enterprise Search, Future of Work, Helpdesk Solutions, Intelligent Document Processing, Knowledge Management, RPA and Workflows, Support Automation), a blog, FAQs, podcasts, and ultimate guides.